We want every Gloria Wellness by Star-Medico client to be satisfied with their choice. Therefore, before placing an order, we recommend that you carefully review the model, size, and comfort level of the mattress and, if possible, test it in our showroom.
1. Purchase in the Showroom
When purchasing a mattress directly from our physical showroom, the right to return or exchange due to a change of heart is not granted, unless otherwise agreed upon in writing with the client.
The client has the opportunity to consult and test the mattress in the showroom before purchasing.
2. Custom and Special Orders
If a mattress is ordered specifically for a client, including in a specific size or with customized specifications, the terms of the order are agreed upon with the client before payment.
After order confirmation and commencement of processing, changes to or cancellations of the order may be limited depending on the stage of processing and the costs incurred by the company.
This does not limit the client’s legal rights in the event of product shortages.
3. Full Payment
The order is accepted for processing after full payment.
The cost of the mattress, as well as the agreed-upon cost of delivery and additional services, must be paid by the customer before placing the order.
Once full payment is received, the order is considered confirmed and processed.
4. Comfort and Mattress Selection
A mattress is a personalized sleep product, and the perception of its firmness and comfort may vary from person to person.
If, after purchase, the customer finds the mattress too hard, too soft, or finds that the selected comfort level is not suitable, this does not in itself indicate a product defect.
Therefore, we recommend that you carefully test the mattress in the showroom and discuss your choice with our specialist before placing your order.
5. Delivery
Delivery is carried out as agreed with the customer.
The customer provides correct delivery information and must ensure that the mattress can be safely brought into the premises.
Delivery costs and agreed-upon additional services are specified in the order or order confirmation.
6. Receipt of goods and identification of problems
The customer must inspect the mattress and its packaging upon receipt.
Please notify Gloria Wellness by Star-Medico of any visible damage, damaged packaging, or other issues within 2 days of receipt of the goods.
If damage is discovered, it is recommended that you take photographs of the packaging, mattress, and damaged area and provide them to the company.
This provision does not limit the customer’s legal rights to file a complaint under Swedish law.
7. Complaints
If the customer discovers a defect in the goods, they have the right to file a complaint with Gloria Wellness by Star-Medico in accordance with current Swedish law.
A description of the problem, photographs, or other necessary information may be required to process the complaint.
If the defect is confirmed, further action will be taken in accordance with applicable law.
8. Order Changes or Cancellations
After the order is confirmed, any changes must be approved by Gloria Wellness by Star-Medico.
For specially ordered or manufactured mattresses, changing or canceling an order after it has begun may incur costs related to work already performed, production, ordered materials, or other actual expenses, to the extent permitted by law.
9. Customer’s Statutory Rights
These terms and conditions do not limit the customer’s rights under mandatory Swedish law.
If any provision of these terms and conditions conflicts with mandatory legal requirements, the provisions of law apply.
10. Order Confirmation
The customer will be given the opportunity to review these terms and conditions before making payment.
By paying for the order, the customer confirms that they have read the terms and conditions of purchase, received the necessary information about the selected mattress, and agreed to the model, size, specifications, price, and delivery terms.